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How h200 Handles Your Personal Information

When you open an account with us, you share data — your name, contact details, and the payment methods you use, whether that is JazzCash, Easypaisa or Raast.

Account data transparencyJazzCash & Easypaisa payment data handlingYour right to access or delete dataCookie and device data explainedContact us to request changes
h200 How h200 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us With Any Data or Privacy Question

If you want to review the data we hold, ask us to correct something, or request deletion of your account information, our support team handles these requests directly. You can reach us through the channels below. We aim to acknowledge privacy requests within one working day and resolve them as quickly as the verification process allows — typically we need to confirm your identity before making any changes to your account record.

Live Chat Start a live chat session from inside your account dashboard. Verify your identity with your registered phone number and we can address most data queries in that same session.
Email Support Write to our support address with your account username and the nature of your data request. We log every email as a support ticket so nothing falls through the gaps.
Account Settings Panel For basic corrections — updating your phone number linked to JazzCash or Easypaisa, changing your email address — the account settings panel lets you action these without contacting support.
HOW WE PROTECT IT

Security, Retention and Your Account Rights

Your data does not sit in a plain-text database. We apply encryption in transit and at rest, and account sessions are protected by OTP verification sent to the phone number you registered with. Payment data connected to JazzCash, Easypaisa and Raast is never stored in full on our side — only the references needed to track your wallet activity are kept. Here is what you should know about how we handle the four main areas of your data.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences from your browser settings at any time without losing account access.

Account Security Practices

Every login triggers an OTP to your registered mobile number. If your number changes — for example, if you switch the phone linked to your Easypaisa wallet — update it via the account panel before logging out to avoid a lockout.

Data Retention Period

We keep your account data while your account is active. If you request deletion, we remove personally identifiable information within the window required by applicable local law. Transaction records tied to Raast or bank transfers may be retained longer for audit purposes.

Your Right to Access and Correct

You can request a copy of all data we hold about you. You can also ask us to correct inaccurate details or restrict how we process your information. Contact support via live chat or email to start that process.

Common Questions About Your Data on h200

Below are the questions we hear most often about how your personal and payment data is managed. If your question is not covered here, reach out through live chat or email support and we will respond directly.

We share data only with the payment processors needed to complete your JazzCash, Easypaisa or Raast transactions. We do not sell or lease your data to advertisers or data brokers under any circumstance.

Log in to your account, open the support chat and ask for a data export. Alternatively, send an email with your registered username. We verify your identity first, then send the export to your registered email address.

Yes. Submit a deletion request via live chat or email. We remove personally identifiable information in line with applicable local law. Some transaction records may be retained for a mandatory audit period before full deletion.

We log the transaction reference and timestamp to reconcile your wallet balance. Full account numbers from JazzCash or Easypaisa are not stored on our servers — only the reference the payment processor returns to confirm the transfer completed.

We use session cookies for login persistence and analytics cookies to improve page load on mobile. You can block or delete cookies through your browser settings. Blocking analytics cookies does not affect your ability to deposit, play or withdraw.

Contact our support team immediately via live chat. We will freeze suspicious activity on your account, reset your OTP verification link to your registered phone number, and investigate the access log entries on your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.